Just some more note: I've seen this error is generated in Syslog
error OTRS-CGI-10 Link state 'ParentChild' not found in the
database!
everytime I browse to one of those parent-child linked tickets.
Looking at the code, I've seen that this error is generated by
Kernel/System/LinkObject.pm module, right after looking at link_state table.
But this table only contains "Valid" and "Temporary" states.
The value 'ParentChild' is contained in link_type table, instead.
Is this a bug or what?
Ciao, d.
-----Messaggio originale-----
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di CARNINO Daniele
Inviato: lunedì 7 luglio 2008 9.58
A: User questions and discussions about OTRS.org
Oggetto: [otrs] R: Ticket ACL CloseParentAfterClosedChilds
Thanks for the tips, guys.
Anyway, I'm trying 2.3.0 b3 where CloseParentAfterClosedChilds 1.9 is included
in the distribution and this errors are gone.
But despite of this... this ACL doesn't seem to work! The Close function is
displayed and functional even in father tickets with children still open...
There's anyone here who use this ACL with success?
Greets, d.
-----Messaggio originale-----
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Shawn Beasley
Inviato: mercoledì 2 luglio 2008 19.20
A: User questions and discussions about OTRS.org
Oggetto: Re: [otrs] Ticket ACL CloseParentAfterClosedChilds
Torsten Thau wrote:
> Hi Daniele,
>
>> Can't locate object method "LinkList" via package
>> "Kernel::System::LinkObject" at
>> /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm
>> line 67.
>
>> I'm running OTRS 2.2.7 and i use latest version (1.9) of
>> CloseParentAfterClosedChilds.pm
>
> OTRS 2.2.7 uses Kernel::System::LinkObject which doesn't provide the
> required method. But it can be found in the LinkObject2-package in
> Kernel::System::LinkObject2.
Be ware that link object 2 is not compatable with links created in link object,
as link object 2 was designed to work with OTRS::ITSM, this can lead to your
linked objects not being displayed correctly or other problem. The link object
module is being redesigned to avoid this issue in the future.
>
>
>> Any idea?
>> Why a double slash after /opt/otrs in the error? It is normal?
>
> ...this should not cause any problems.
>
>
> regards, Torsten Thau
>
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