Hi, I use crontab + scripts in Perl that injects emails in postmaster.pl to do that for managing my backup works.
Generic agent is for now only for ticket yet created. But I also guess it will not be difficult to create what could be called a "generic customer" to automatically create tickets inside OTRS application. Hope you can understand my english (et bonjour de France !) 2008/7/9 Charaoui, Jerome <[EMAIL PROTECTED]>: > Hello, > > I'm wondering if OTRS supports creating pre-defined tickets > automatically at certain intervals of time. For example, let's say > someone should check the logs of some server every week, a ticket would > be created automatically every Monday for this task. > > I've read about the Generic Agent, but it didn't see anywhere that it > could also create tickets. > > > Thanks, > > -- > Jérôme Charaoui <[EMAIL PROTECTED]> > Service informatique - Collège de Maisonneuve > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? >> http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
