You can use the "generic agent" for that. Remember that generic agent needs a script in cron in order to work. Ciao, d.
________________________________ Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Hooman Mesgary Inviato: giovedì 10 luglio 2008 11.45 A: otrs@otrs.org Oggetto: [otrs] Default Agent for Queue Hi, How can I set a default agent for a queue? I mean when a new ticket is created in queue Q or a ticket moved to queue Q, it automatically assigned to agent A. Regards, -Hooman -- http://mesgary.com
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