No, I want to assign every queue to one of my agents. Q1, Q2 to A1. Q3 to A2. Q4, Q5, Q6 to A3 ....
On Thu, Jul 10, 2008 at 1:17 PM, CARNINO Daniele < [EMAIL PROTECTED]> wrote: > You can use the "generic agent" for that. > Remember that generic agent needs a script in cron in order to work. > > Ciao, d. > > ------------------------------ > *Da:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Per conto di *Hooman > Mesgary > *Inviato:* giovedì 10 luglio 2008 11.45 > *A:* otrs@otrs.org > *Oggetto:* [otrs] Default Agent for Queue > > Hi, > How can I set a default agent for a queue? I mean when a new ticket is > created in queue Q or a ticket moved to queue Q, it automatically assigned > to agent A. > Regards, > -Hooman > > -- > http://mesgary.com > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- http://mesgary.com
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