Hi, > Hello all, > I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. > I've followed all the suggested steps, receiving no errors (this is a > Debian 4.0 server, with package installed by hand and not via apt). > This is the problems I've found 'til now, testing the system. > > a) Phone ticket: after selecting the type, the customer (which is taken > through an LDAP query) and the queue, when I click "All" on the owner > field to see the agents enabled on the queue, the list remains empty. > Only if i re-click "search customer", the list become populated, but > this clears the from field (though the client info on the right side > remains filled). > > b) Status-view: the pink row color of the high priority ticket is only > visible in a small portion at the very left of the ticket number. But > maybe this is a feature and not an issue, since i can see the ticket > priority by hovering over it... > > Thanks for all the good work, guys...
Try running bin/otrs.RebuildConfig.pl and see if this helps. I just
upgraded a 2.2.7 by unzipping to the installations directory, running
the two upgrade scripts, and using the rebuild config script. Everything
seems to be working fine.
I hope this helps!
--
Shawn Beasley
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