Hi, > Hello all, > I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. > I've followed all the suggested steps, receiving no errors (this is a > Debian 4.0 server, with package installed by hand and not via apt). > This is the problems I've found 'til now, testing the system. > > a) Phone ticket: after selecting the type, the customer (which is taken > through an LDAP query) and the queue, when I click "All" on the owner > field to see the agents enabled on the queue, the list remains empty. > Only if i re-click "search customer", the list become populated, but > this clears the from field (though the client info on the right side > remains filled). > > b) Status-view: the pink row color of the high priority ticket is only > visible in a small portion at the very left of the ticket number. But > maybe this is a feature and not an issue, since i can see the ticket > priority by hovering over it...
There is a support module available in the online repository, or via the ftp.otrs.org website. I would recommend installing this. It may help you, as it performs health checks on your system If you still have no success, then you could open a commercail support request directly per email using this package to send us the necessary information. (NO DATA IS TRANSFERRED, only settings and logs) I hope you get your system running! And, I would be happy to help you per commercial support, if you desire. If I hear anything else about this problem, and if I have time, I will try to get the information in our FAQ at http://faq.otrs.org -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
signature.asc
Description: OpenPGP digital signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/