Thanks for the information. Okay here is what's happening.
1. I added one field in the new Ticket Form. 2. Added a new field in the Ticket table 3. Editted this files respectively. AgentTicketPhone.dtl, Added the column name in the Ticket.pm under the Insert Into action. 4. Added this line too in Ticket.pm if ($Self->{DBObject}->Do(SQL => $SQL)) { # get ticket id my $TicketID = $Self->TicketIDLookup( TicketNumber => $Param{TN}, UserID => $Param{UserID}, ------->>> TestSave => $Param{TestSave}, 5. Added also this line in the AgentTicketPhone.pm # create new ticket, do db insert my $TicketID = $Self->{TicketObject}->TicketCreate( Title => $GetParam{Subject}, QueueID => $NewQueueID, Subject => $GetParam{Subject}, Lock => 'unlock', TypeID => $GetParam{TypeID} || '', ServiceID => $GetParam{ServiceID} || '', SLAID => $GetParam{SLAID} || '', StateID => $GetParam{NextStateID}, PriorityID => $GetParam{PriorityID}, OwnerID => $Self->{UserID}, CustomerNo => $CustomerID, CustomerUser => $SelectedCustomerUser, ------>>> TestSave => $GetParam{TestSave}, UserID => $Self->{UserID}, Now everytime I click submit, I am encountering this error: Need ticket id! The bold files, are those the only file that needs to be updated after adding a new column in the ticket table>? Thanks for the help in advance.. José Mestre <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 08/11/2008 07:19 PM Please respond to "User questions and discussions about OTRS.org" <otrs@otrs.org> To "User questions and discussions about OTRS.org" <otrs@otrs.org> cc Subject Re: [otrs] customer form Yes it is, 1/ Just modify OTRS database (table customer_user or customer_company it depends what you want add) 2/ Add the new fields in /opt/otrs/Config.pm after this line: # Start of your own config options!!! # Use the /opt/otrs/Kernel/config/Defaults.pm file to see how to add new fields The first line is : $Self->{CustomerCompany} = { That's all !! De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de [EMAIL PROTECTED] Envoyé : lundi 11 août 2008 09:13 À : User questions and discussions about OTRS.org Objet : [otrs] customer form Hi devs, I was just wondering is it possible to add more fields in the customer form? And what are the files needed to be editted if it is possible. I am pretty much with perl. I am inclined with Java though.. Thanks Jc No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.6.0/1604 - Release Date: 11/08/2008 05:50_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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