Patrick Schiess wrote:
it doesn't depend whether the ticket is locked or not. OTRS always
sends the notifications to the original owner of the ticket. so if
the agent A was the first owner of the ticket, he always will get
all the notifications even though the ownership is already delegated
to agent B.
any ideas? is there somehow a miss configuration or what could be
the reason of that behavior?
I have no idea what could be causing this, it works normally for us
(notifications go to the ticket owner).
Nils Breunese.
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