i have an update on this case. maybe this will help you to find out, where the problem is located... at least i hope so. today we had for the first time an addition (notice) from one of our customer on one of his tickets, that didn't had an owner (agent) already assigned to his ticket... and yes, one of our otrs administrators got the email notification in his personal email inbox. we have four administrators (they also are agents) and why does one of this four always get the email notification, even then when he never was the owner of this ticket?
thanks a lot for your help. regards, patrick. -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Nils Breunese (Lemonbit) Gesendet: Dienstag, 12. August 2008 12:45 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] new owner don't get the email notification Patrick Schiess wrote: > it doesn't depend whether the ticket is locked or not. OTRS always > sends the notifications to the original owner of the ticket. so if > the agent A was the first owner of the ticket, he always will get > all the notifications even though the ownership is already delegated > to agent B. > > any ideas? is there somehow a miss configuration or what could be > the reason of that behavior? I have no idea what could be causing this, it works normally for us (notifications go to the ticket owner). Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
