Actually, it is in the admin section:
Ticket::Frontend::AgentTicketPhone###Body
Ticket::Frontend::AgentTicketEmail###Body
This will auto-fill the text into the body of the article when creating new
tickets, I believe.
You can also auto-fill notes in a similar way
-Josh
On Wed, Aug 13, 2008 at 9:48 AM, Patrick Schiess
<[EMAIL PROTECTED]> wrote:
> i found it out myself. there is a sort of "quickticket" option that can
> be integrated in the creation of a phone ticket or also in a email ticket.
> this has to be done directly in the template files: AgentTicketPhone.dtl or
> AgentTicketEmail.dtl. there is a section that is commented out and that can
> be edited like this:
>
>
>
> <form action="$Env{"CGIHandle"}" method="post"
> enctype="multipart/form-data">
> <input type="hidden" name="Action" value="$Env{"Action"}">
> <input type="hidden" name="Subaction" value="StoreNew">
> <input type="hidden" name="FormID" value="$QData{"FormID"}">
> <input type="hidden" name="ExpandCustomerName" value="2">
> <input type="hidden" name="NextStateID" value="7">
> <input type="hidden" name="TicketFreeKey1" value="Typ">
> <input type="hidden" name="TicketFreeText1" value="Incident">
> <input type="hidden" name="Dest" value="11||IT-Servicedesk">
> <input type="hidden" name="Subject" value="Quickticket Incident">
> <input type="hidden" name="Body" value="
>
> Text to be added
>
>
>
> ">
> <input class="button" type="submit" name="" value="Quickticket Incident">
> </form>
>
>
>
> regards,
>
> patrick.
>
>
>
> *Von:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Im Auftrag
> von *Patrick Schiess
> *Gesendet:* Mittwoch, 13. August 2008 14:29
> *An:* 'User questions and discussions about OTRS.org'
> *Betreff:* [otrs] templates for ticket creation
>
>
>
> hi,
>
>
>
> is there a possibility to create tickets which is predefined in a template?
> i am asking because we have a lot of similar problems coming in again and
> again. so it would be very nice if the agent could have the choice between
> some templates to create a phone ticket...
>
>
>
> thanks a lot for your help.
>
>
>
> regards,
>
> patrick.
>
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