> I am an OTRS newbie (and most other things), so this is just throwing it out there. Have you tried creating an test perl script (using the same process as OTRS) that send emails, and placing it in the OTRS framework with the same permissions etc, and then running it? That will help determine if it isn't permissions, perl modules, local connections etc.
Wow. That's a really good idea. In /usr/share/otrs/Kernel/System/Email I see SMTP.pm and Sendmail.pm. Since they're modules, I'm not sure how to invoke them from a self-styled Perl script and have all the correct variables in-place. Is there a way, from within OTRS, to see exactly what happens when a given module is invoked? Or is there a way to easily set up a dummy environment for me to use so I can invoke them from my own Perl script? Thanks much for the idea! -Ken > Like I said, just my 2c. :P > > Regards > Theunis > >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ken D'Ambrosio >> Sent: 01 October 2008 10:18 PM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Notifications not being sent. (Help -- please!) >> >> > Ken D'Ambrosio wrote: >> > >> >> Hi, all. I really want to get OTRS going, but my boss is going to >> go for >> >> a commercial alternative if I don't figure out what's up with the >> notifications not going out. E-mail gets sent fine from the box; that being said, I'm currently pointing it via SMTP to our primary internal SMTP server. And nothing. No longs, no nuttin'. >> [...] >> > >> > Can the machine running OTRS resolve 'postal' to an IP address? >> >> Yeah, it can, but to play it safe, I've also used IP addresses. And I have Postfix running locally, and tried localhost, too. No dice. >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
