How would OTRS know what time to automagically populate the field with? In my ticket system, my technicians may not work on a ticket from the time it is opened until the time it is replied to. It may sit locked for a moment while that agent also works on another issue that was called in on the phone. I would think such a thing would be dangerous.
Though, I definitely think OTRS needs two time fields, the second of which can be disabled by default, and enabled via the admin options. Thus allowing folks like myself to be able to record technician time that is billable, and time that is not. Regards, Tony E "Raptus regaliter" [EMAIL PROTECTED] http://www.phoenixwing.com/ Mik Rose wrote: > It would be nice if Time Work Units would fill out the time > automatically when creating a reply, forward or note etc etc. > > Mik > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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