I was thinking that the time field could be a counter or modifiable if the time is not the actual time worked.
Defiantly not a timer on a ticket per say but in an action for that ticket, e.g. Note, reply, forward, I don¹t believe that there is a Time Work Unit Field anywhere else. My technicians don¹t usually sit in an action if they are not actively working on it. On 06/10/08 9:26 PM, "Tony" <[EMAIL PROTECTED]> wrote: > How would OTRS know what time to automagically populate the field with? > > In my ticket system, my technicians may not work on a ticket from the time it > is opened until the time it is replied to. It may sit locked for a moment > while that agent also works on another issue that was called in on the phone. > I would think such a thing would be dangerous. > > Though, I definitely think OTRS needs two time fields, the second of which can > be disabled by default, and enabled via the admin options. Thus allowing folks > like myself to be able to record technician time that is billable, and time > that is not. > > Regards, > Tony E > "Raptus regaliter" > [EMAIL PROTECTED] > http://www.phoenixwing.com/ > > > Mik Rose wrote: >> Feature Request : Time Work Units It would be nice if Time Work Units would >> fill out the time automatically when creating a reply, forward or note etc >> etc. >> >> Mik >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Mikola (Mik) Rose PowerSoft Development Corp. CIO, Information Technology / Support Services Customer Service: 1 (250) 642-0199 Sales Dep.: 1 (888) 833-7697 Support Dep.: 1 (250) 642-0295 www.power-soft.com
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