Hi! When a customer open a new ticket, this is assigned to the agent: [EMAIL PROTECTED] I want that new tickets are assigned to other agent (for example: Mark Twain), but i don't know if i have to modify the Generic Agent settings or i have to modify other settings.
I've 2 queue that, in theory, should be used by 2 agent. But, both are assigned to [EMAIL PROTECTED] Thanks -- Stefano Milziadi [EMAIL PROTECTED]
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