hi Sam, > 1. How do I change the default "Next state" for the customer ticket to > "Open" and not "Closed Successfully" ?
Admin -> SysConfig -> Search for "StateDefault". You can set the Default Next State several places - composing an answer, adding a remark and so on. > 2. How do I change the default sort order for the Customers "Company > Tickets" to oldest first (oldest at the top) ? Haven't tried this, but do a search for "sort" in Admin -> SysConfig. One of the hits is Frontend::Customer::Ticket::ViewSearch. I don't know is the settings here apply only for search results but you'll soon find out :-) -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
