All, I also have a problem in next state. When the sticker initiator replys a mail after the ticket is closed, the ticket becomes open again. Which option can rectify this issue? Thank you. > Date: Thu, 20 Nov 2008 21:42:34 +1100> From: [EMAIL PROTECTED]> To: > otrs@otrs.org> Subject: Re: [otrs] change the default "Next state"> > yes, > even stranger is that it is set to open in> > Ticket::Frontend::CustomerTicketZoom but the web interface still> defaults to > closed successfully.> > http://img407.imageshack.us/my.php?image=screenshot01ht0.jpg> > http://img407.imageshack.us/my.php?image=screenshot02jq4.jpg> > > > On Thu, > Nov 20, 2008 at 8:52 PM, Lars Jørgensen <[EMAIL PROTECTED]> wrote:> > Hi > Sam,> >> > I guess you're in the customer frontend?> >> > Take a look at > Admin -> SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom> >> > > Strange thing is that the default of > Ticket::Frontend::CustomerTicketZoom###StateDefault is "open". Maybe somebody > changed it at your place?> >> >> > --> > Lars> >> >> -----Original > Message-----> >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On> >> > Behalf Of Sam Ami> >> Sent: Wednesday, November 19, 2008 11:58 PM> >> To: > User questions and discussions about OTRS.> >> Subject: Re: [otrs] change the > default "Next state"> >>> >> if i select a company ticket and i scroll to the > bottom of the page,> >> there is a form there which allows the customer to > reply to the ticket> >> conversation.> >> the ticket state in that form is > always "closed successfully", which> >> it shouldn't be, it should be "open"> > >>> >>> >>> >> On Thu, Nov 20, 2008 at 4:31 AM, Lars Jørgensen> >> <[EMAIL > PROTECTED]> wrote:> >> > Den 19/11/2008 kl. 03.08 skrev Sam Ami:> >> >> >> >> > I also tried looking for "StateDefault" as you suggested and in all> >> >> > the customer related options the setting was set to> >> "Open", but again,> > >> >> the option to the customer is always "closed successfully"> >> >>> >> > >> is there any way to correct this ?> >> >> >> > What exact screen are you > looking at when the option is set> >> to "closed> >> > successfully"?> >> >> > >> >> >> > --> >> > Lars> >> > > _______________________________________________> >> > OTRS mailing list: otrs > - Webpage: http://otrs.org/> >> > Archive: > http://lists.otrs.org/pipermail/otrs> >> > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> > _______________________________________________> >> OTRS mailing list: otrs - > Webpage: http://otrs.org/> >> Archive: http://lists.otrs.org/pipermail/otrs> > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> >>> > > _______________________________________________> > OTRS mailing list: otrs - > Webpage: http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > _______________________________________________> OTRS mailing list: otrs - > Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To > unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _________________________________________________________________
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