Thanks, Daniel. I tried to click "All tickets", it doesn't work. For example, there are 2 tickets in Queue,tire1-support and one of them is lock by agent1, but from admin account, "All tickets" shows one ticket only.
Tickets shown: 1 - Page: 1 - Tickets available: 1 - All tickets: 1 Queues: My Queues (1) - Junk (2) - Tier1-support (1) - Tier2-support (1) David From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Thu, 27 Nov 2008 17:37:33 +0100Subject: Re: [otrs] Queue view issue There’s an ‘All’ button next to the amount of tickets in the queue. Pressing it displays the locked tickets too. With the subject I don’t know, but there should be a config for the max. subject length. Greez Daniel Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von David EcoGesendet: Donnerstag, 27. November 2008 17:33An: otrs mailingBetreff: [otrs] Queue view issue Hi, I've been a little bit confuse in Queue view. When a ticket is took by one agent, other agent, even admin/supervisor can't view it in the Queue. How to allow every one, at least the supervisorto view all unclosed tickets in the queue? (Supervisor has full access to every queue already) Also, the ticket subject in follow-up autoreply doesn't show whole subject like, [Ticket#200811121030] [[...]. In new ticket autoreply is ok. It might be due to the changing in Sysconfig but I don't remember where is. Can anyone kindly advise? Thank you. David Turn email contacts into buddies, and you could win. Enter today. _________________________________________________________________
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