What you could do is set up the OTRS::ITSM module and implement services. You can then easily 'nest' services. Like this:
Applications = Web == Intranet == OTRS == SharePoint = Office == Mail Client == Word Processor .. or whatever service catalog you would need. You can then log tickets on any level of these services, and you can easily search via the ticket frontend on a (combination) of these services, for instance on tickets logged on "Office" and the services "Mail Client" and "Word Processor" underneath. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2009/1/30 Boyan Tabakov <blade.alsla...@gmail.com> > Hello, > > I am setting up a new installation of OTRS 2.3.3 and am stuck with the > following: > > Is it possible to assign several categories to a single ticket? > > For example I'd like to have categories mail, vhost and dns. Now if I > create a > free text field named category and enter these as values, I get to chose > only > one. An idea might be to create several free text field, e.g. category1, > category2, category3 and all these to have the same set of possible values. > But this seems to me as a "workaround" and not a nice solution. Besides > when > searching for tickets, you have to match the value with the category > number. > That is, if a ticket is: > > cat1 - mail > cat2 - vhost > cat3 - dns > > and you'd like to see all tickets that has vhost as any of the categories, > that is not possible with the search form (or at least I couldn't get it > working). > > So I ask, is there an existing feature or configuration option that allows > a > single ticket to be filed under several categories? > > Thanks! > -- > Blade hails you... > > Farewell - no words to say > Beside the cross on your grave > And those forever burning candles > --Nightwish > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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