On a side note; you might want to adjust the file /opt/otrs/scripts/apache2-perl-startup.pl to comment out the line that says
use Kernel::System::Ticket::Number::AutoIncrement; So the module will be compiled at startup of the webserver. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Feb 4, 2009 at 11:01, Michiel Beijen <mich...@beefreeit.nl> wrote: > Hi Peter, > > The documentation mentions the numbering options briefly, see [ > http://doc.otrs.org/2.3/en/html/x13170.html] under option B.2.4.12. > Ticket::NumberGenerator. > > Of course it would be wise to change your ticket number sequence BEFORE you > actually deploy OTRS, it will not be easy to change numbers of existing > tickets without replies getting messed up et cetera. > > Here are the steps you need to take: > > - Go to Admin > SysConfig > - In Group Selection, choose Ticket and click Show > - Click on subgroup Core::Ticket > - Here you will see the option for Ticket::NumberGenerator. Change this > to AutoIncrement. > - No restart necessary. Any new tickets you create will look like > '0600004' where '06' is the SystemID which is defined in Framework -> Core. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > 2009/2/2 Piotr Modlinger <pit...@gmail.com> > >> Hi, >> could you tell me step by step how to change my ticket NumberingGenerator >> from DateChecksum to AutoIncrement (in which files do I need to make changes >> and do I have to restart my webserver). >> >> Thanks, >> Peter >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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