Hmm, I was looking for a notification to me. I dont want to have to be signed into otrs all day to view tickets, I want an email sent to me saying something along the lines "so and so customer has created a ticket" after a ticket is created. your link did point me here http://doc.otrs.org/2.3/en/html/x1058.html , but it still does not appear to work even after restarting the otrs service
2009/2/4 Leonardo Certuche <leonardo.certu...@itcon-ltda.com> > There is, read the auto answers chapter of the manual > http://doc.otrs.org/2.3/en/html/x1010.html > > 2009/2/4 Aaron Rabinowitz <rabin...@gmail.com> > >> I'm currently setting up an OTRS implementation. When creating a new >> ticket as a customer I was hoping it would send me an email on outlook, but >> it appears it will only show as a notification if I log into OTRS. Is there >> a way to have an email sent to me if a new ticket has been created? >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > Leonardo Certuche > 301 284 6250 > leonardo.certu...@itcon-ltda.com > www.itcon-ltda.com > Medellín, Colombia > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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