Malgorzata
Create a Customer Company with a new CustomerID (e.g. 15) Configure all of the customers from that company to have a customer ID of 15 Then when the customer logs in an selects Company Tickets all tickets associated with CustomerID 15 will display Greg From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Malgorzata Rembas Sent: Tuesday, 10 February 2009 9:56 a.m. To: otrs@otrs.org Subject: [otrs] FW: Viewing ticket in CompanyTickets Hello I have a problem with viewing all tickets on customer site. My customer would like to see all tickets wihich are comming from his company. So I created one group "test" and added rights rw/ro to all clients from this company, including boss. This company have tree deferent queues, all of them are assign to group "test" too. But when boss are viewing CompanyTickets, he see only own tickets, not all from clients of the rest company. I created CustomerCompany, but I don't know which client ID I should use ? Maybe the boss ID ? Best regards, Małgorzata Rembas Systems Administrator TrueCom s.c, ul.10 Lutego 24, 81-364 Gdynia PolandSkype: aisogr Email: mrem...@truecom.pl <mailto:mrem...@truecom.pl> Mobile: 0 664 909 202
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