My guess is you need to add the queue to your "my queues" list under the users preferences. LQ
_____ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tamara B. Chikumbi Sent: Tuesday, February 10, 2009 3:38 AM To: User questions and discussions about OTRS. Subject: [otrs] OTRS escalation notification email Hi, I'm new to otrs as well as Linux. Please help me on how to get email notification when a ticket is escalated. I have tried genericAgent, notification and preferences but to no avail. But there is something I have noticed, Unlocktickets.pl is missing in the bin directory. What could be wrong, please help. Regards
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