On Wednesday 18 February 2009 02:00:47 Wes Plate wrote: > On 2/15/09 10:03 PM, "Wes Plate" wrote: > > In old OTRS 1.3 if an agent send at email to a ticket (using as the from > > email address the same email address as the Queue) in the Zoom view of > > the ticket these agent emails would show as an Agent response and be > > colored as such. But in 2.3.3 external emails from agents appear as > > customer responses in the list. > > > > How to change to or enable the old behavior? > > I found the email that originally told me how to do this in the 1.x days... > http://lists.otrs.org/pipermail/otrs/2004-July/005560.html > > And I still have the Postmaster Filter rule that I created a long time ago, > but it doesn't seem to work. Email to the queue in question from the email > address in the rule don't get marked in OTRS as being sent from the Agent. > > Any thoughts?
Hello,
If the email is a followup of an existing ticket, try setting the
X-OTRS-FollowUp-SenderType instead.
Best regards!
--
Blade hails you...
An Aphrodite for mortal souls
Playing hide and seek in lecherous roles
--Nightwish
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