All of my articles and attachments are stored in the database. Would I still have to perform this step?
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Stefano Coletta Sent: Tuesday, May 05, 2009 9:24 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Backup/Restore You should backup also the article dir in otrs/var directory if you separated the attachment storage from DB, otherwise all your messages will not have the attachments. Use something like: start_time=$(/bin/date +"%F.%T" | /usr/bin/tr -s : _) /bin/tar -cpjSf $start_time-otrsarticles.tar.bz2 /opt/otrs/var/article Make a cron job of this in conjuction to the backup.pl and you are done. Greetings, Stefano Coletta Unidata S.p.a. Via Portuense, 1555 - 00143 Roma Commercity - Modulo M25 Tel +39 06404041 Fax +39 0640404002 E-mail s.cole...@unidata.it Maurice James wrote: > Isnt the backup/restore script supposed to back the entire OTRS > installation up? I recently had a server crash and had to rebuild my > OTRS installation from scratch. When I restored the the OTRS > installation using the resotre.pl script, the only tables that got > restored was the article tables. All of the other data is gone i.e > users, queues etc. Did I do something wrong or is backup.pl not meant to > perform a complete OTRS system backup? > > > > > > > > Any help is appreciated > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
