I think that you should run a genericagent job setting costumerNO=XYZ filtering message from johndoe
On Tue, May 19, 2009 at 6:50 AM, Tim Bos <t...@proconmrm.com> wrote: > In a previous message, someone said that when you change the customerID > on a user, it will update all the old tickets from that user > automatically... > > > > I tried this, and it didn’t work. This is what I did: > > > > 1: Create new Customer called XYZ (customerID = xyz) > > 2: Create new user called John Doe, with a customer ID of XYZ and email of > j...@doe.com > > > > Doesn’t this mean that ALL older tickets from j...@doe.com should > automatically come under this Customer Company and user?? > > > > If not, how can I go back and update all the tickets so that they’re under > the right customer. There’s over 200 tickets that I want to correctly assign > to this customer. > > > > Thanks. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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