Dear Team,
I have install the OTRS 2.3.4 in my organization, In a OTRS I have created
three types 1.Request 2.issue 3. Information
My problem is if any customer create Request ticket, The support team want a
approval for particular Request ticket. The approval person approved ticket.
then closed the ticket from support team.
Example- customer give the request for 'upgrade the system' suppose I am a
support team I want a approval from IT manager & Customer Department head
Please help me for this issue.
Please give the solution for the same if any idea please submitted
Thanks and Regards,
Bhushan Badgujar
Executive - IT Facilities
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