I'm working with a fresh OTRS system (totally new to OTRS) I'm trying to get the email part working. Under "Postmaster Mail Account" I have filled in the information for a couple email accounts at gmail. When I select "Run Now!" for an account setup with IMAP I get the below message. In the "System Log" I see several entries "IMAP: Can't connect to imap.gmail.com". On the accounts setup for POP3S, theres no error pages being displayed and theres no entries in the System Log (good or bad messages??), I also do not see any emails being pulled and displayed in any queues within the OTRS system.
I'm a little lost on what to look at to fix. OTRS ERROR MESSAGE BELOW THIS LINE------------------ In the OTRS JumpBox administration - Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Jun 11 11:36:19 2009 Message: IMAP: Can't connect to imap.gmail.com Traceback (4422): Module: Kernel::System::MailAccount::IMAP::Fetch (v1.5) Line: 72 Module: Kernel::System::MailAccount::MailAccountFetch (v1.5) Line: 369 Module: Kernel::Modules::AdminMailAccount::Run (v1.5) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: ModPerl::ROOT::ModPerl::Registry::var_data_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 204 Module: ModPerl::RegistryCooker::run (v1.87) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 OTRS ERROR MESSAGE ABOVE THIS LINE------------------ F.Y.I. I have done another test with account info to our in house exchange server (IMAP) and it seems to work without issues. -- Thanks Jack Blalock
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