On Thu, Jun 18, 2009 at 7:07 AM, <yevgeniy.koles...@obi.ua> wrote: > > Solved. > > The problem was that the only action by default on closing ticket is > note-internal. By adding option note-external in closing ticket it looks > better :)
Could you please advise on how to add this. I'm currently looking at the same issue and have been poking around here for about an hour with no luck. Djekuju -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/