Hello Yevgeniy, are you still out there? Could you please let me know how you did this?
Or anyone else ? thanks, -Alan On Mon, Jul 13, 2009 at 1:07 PM, Alan McKay<alan.mc...@gmail.com> wrote: > On Thu, Jun 18, 2009 at 7:07 AM, <yevgeniy.koles...@obi.ua> wrote: >> >> Solved. >> >> The problem was that the only action by default on closing ticket is >> note-internal. By adding option note-external in closing ticket it looks >> better :) > > Could you please advise on how to add this. I'm currently looking at > the same issue and have been poking around here for about an hour with > no luck. > > Djekuju > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/