Hi Daniel, You can solve this with an ACL; look at this example in the documentation:
http://doc.otrs.org/2.4/en/html/c2064.html#acl-close Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Jul 27, 2009 at 16:16, Daniel Powell <divot_pow...@hotmail.com>wrote: > Hi, > > I'm setting up a ticket system for a company, and I'm running into a few > issues with permission setup that I was wondering if anyone could help with. > > The situation is that the company has a number of queues, one for each > department. A call comes into the company and is entered into the customer > support queue, where it is later allocated to another departments queue. The > department fixes the problem and passes back the ticket to the customer > support queue. > > For this purpose they would like for a ticket to show up in the relevant > departments QueueView, but not let them close a ticket. Instead only the > customer support department can close a ticket. The problem I'm having is > that when a department doesn't have full read-write access to a queue, > including the option to close a ticket, the queue's tickets disappear from > the relevant QueueView entirely forcing them to have to perform a search for > any of their departments tickets! > > Does anyone have any ideas how to solve this at all? Many thanks in > advance. > > Dan > divot_pow...@hotmail.com > > > ------------------------------ > With Windows Live, you can organise, edit, and share your > photos.<http://clk.atdmt.com/UKM/go/134665338/direct/01/> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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