Hi Ryan,
On Jul 28, 2009, at 14:10 , Ryan Rosiek wrote:
I just upgraded to OTRS 2.4.1 and everything is working great except
for the initial e-mail when a ticket is created. For some reason
the user’s signature displays, but the e-mail text does not. If I
view the “Ticket” view, the text shows up because it’s converted to
plain text there, but when zooming on the ticket, I have nothing but
a signature, just a blank space above it. Oddly enough, when they
reply to a ticket I’ve answered (again, they’re still using Outlook
2007), the HTML rendering works fine.
Is this something with YUI rendering the initial e-mail? I know
Outlook 2007 breaks a lot of HTML rules, but unfortunately many of
my users are on Office/Outlook and it would be nice to see the
question rendered properly when zooming the ticket. Anyone else
experiencing this?
You are totally right! To handle this "bad" HTML we implemented a
converter for cross client (email and browser) compatibility. :)
And there is the problem. There is also a but report and the issues is
already fixed (available in
OTRS 2.4.2 - available this week).
See also: http://bugs.otrs.org/show_bug.cgi?id=4027 (there is also a
workaround for 2.4.1 included)
-Martin
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