What struck me is this: Bad address at /opt/otrs-2.3.4/Kernel/System/ > > Log.pm line 230. > > Did you put the new files of 2.4.2 in the 2.3.4 directory? The name 2.3.4 triggers me here...
- Are you the otrs user? It seems you don't have permission on the shared memory used for the log file. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jul 29, 2009 at 17:20, Alan McKay <alan.mc...@gmail.com> wrote: > Yikes! > > *) Run the migration script (as OTRS user, _not_ as root): > You must execute the migration script to migrate some data from the > old database > structure to the new one. Please run $OTRS_HOME/scripts/ > DBUpdate-to-2.4.pl! > > I think my problem is that this step actually has to come first : > > *) If _no_ RPM is used, execute $OTRS_HOME/bin/SetPermissions.pl! > > -bash-3.2$ !$ > $OTRS_HOME/scripts/DBUpdate-to-2.4.pl > Start migration of the system... > > ERROR: OTRS-DBUpdate-to-2.4-10 Perl: 5.8.8 OS: linux Time: Wed Jul 29 > 11:18:36 2009 > > Message: Can't remove shm for log: Operation not permitted > > Traceback (3386): > Module: Kernel::System::Log::CleanUp (v1.62) Line: 254 > Module: Kernel::System::Log::new (v1.62) Line: 105 > Module: /opt/otrs/scripts/DBUpdate-to-2.4.pl (v1.7) Line: 63 > > Bad address at /opt/otrs-2.3.4/Kernel/System/Log.pm line 230. > > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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