Alan, Actually, I don't understand where the error message you get, "Message: Can't remove shm for log: Operation not permitted" comes from. I understand that OTRS tries to do a Kernel::System::Log Cleanup () but why it can't do that, beats me. If there is anyone other who'd like to help you with this, that would be great.
Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 30, 2009 at 12:17, Alan McKay <alan.mc...@gmail.com> wrote: > Any further comment on the below? Or am I going to have to back out > of my upgrade? > > On Wed, Jul 29, 2009 at 12:53 PM, Alan McKay<alan.mc...@gmail.com> wrote: > >> Did you put the new files of 2.4.2 in the 2.3.4 directory? > > > > Yes, that's what you told me to do, no? > > What I actually did was create another symlink from /opt/otrs-2.4.2 to > > /opt/otrs-2.3.4, because the tarball has the directory name > > "otrs-2.4.2" built into it. So I copied the tarball to /opt, cd'd to > > there, made the symlink, then untarred the tarball. Since the symlink > > was in place, all the files went into 2.3.4 directory (I verified > > this) > > > >> - Are you the otrs user? > > > > Yes, which is what I am supposed to be, right? > > > >> It seems you don't have permission on the shared memory used for the log > file. > > > > Where is that? > > > > -- > > “Don't eat anything you've ever seen advertised on TV” > > - Michael Pollan, author of "In Defense of Food" > > > > > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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