Thanks very much, that fixed the problems. I got errors when running scripts/DBUpdate-to-2.4.pl, and had to add several lines to config.pm. Obviously I got the syntax wrong with one line.
I understand that many OTRS users will be using unix/linux, or be able to use the windows installer. If there's other users using windows and a mnaual install/upgrade, I will edit the UPGRADE file to indicate how to do so in windows. It's always fun having to translate the unix/linux instructions, and try to get it right in windows. I think the "win32 platform" source ZIP should have windows-specific instructions. I found some great instructions here: http://doc.otrs.org/1.3/en/html/install-win32.html Unforutnately the manual for 2.3 or 2.4 doesn't have this. There's just a simple note on using the installer. Is there a reason for removing the windows manual install/upgrade details from the manual? Maybe I can work on uppgrading the 1.3 doc to 2.4. I'd still suggest it's helpful to include a link/reference in the file INSTALL and UPGRADE. Something like "Windows manual install/upgrade - read this too <link>" Again thanks for your help with this. -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: 30 July 2009 00:53 To: User questions and discussions about OTRS. Subject: Re: [otrs] upgrade problems with 2.4.1 Hi Andrew, thanks I got it. In your Kernel/Config.pm is the following: [...] $Self->{'Ticket::ViewableLocks'} = ['unlock', 'tmp_lock']; [...] Do you know why you added this? This is the problem. If you would remove it or "reset" it it will work again. Default is: [...] $Self->{'Ticket::ViewableLocks'} = [ "'unlock'", "'tmp_lock'" ]; [...] -Martin On Jul 30, 2009, at 01:32 , Glossop, Andrew wrote: > Done. Package sent to OTRS. > > Thanks for the youtube link. I didn't know there was anything on OTRS > there :) > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf > Of > Martin Edenhofer > Sent: 29 July 2009 23:29 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] upgrade problems with 2.4.1 > > http://www.youtube.com/watch?v=IVljPaMqFfY :-D > > Just add it to the bug report or send it to OTRS and give me the info > that you sent it. > > -Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
