I have *increased* Survey::SendPeriod: from 0 to 0.0001, but it is still not triggering the survey send-out.
Maurice James wrote: > Set that number to that is smaller than 0. Use a number like .01 or .001. > This should make a survey go out with every ticket that you close from now > on. That number represents the number of days that should pass before the > system send out a survey. If you enter 1 only 1 ticket survey will be sent > out per day. If you enter a 2 one will be sent out every 2 days. The smaller > the number the more frequent the survey. > > > > > Enjoy over 900 retailers at: > > Shop To Earn > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Walter R. Moore > Sent: Wednesday, July 29, 2009 2:02 PM > To: User questions and discussions about OTRS. > Subject: [otrs] Survey Module again > > > I have been trying to get the Survey module to work without success. The > package manager says it is correctly installed, and it appears in sysconfig, > but closing a ticket in a queue with an associated survey never generates a > survey. The "SendPeriod" is set to 0. > > No errors appear in any log so I am not sure how to debug this problem. > I'd appreciate any advice. > > Versions (updated today, in fact): > OTRS 2.4.2 > Survey 1.1.7 > > # OTRS config file (automaticaly generated!) # VERSION:1.1 package > Kernel::Config::Files::ZZZAuto; sub Load { > my ($File, $Self) = @_; > $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; > $Self->{'Survey::NotificationSender'} = 'o...@eckerd.edu'; > $Self->{'Survey::SendPeriod'} = '0'; > $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'o=eckerd college,c=us'; > $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.eckerd.edu'; > $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; > $Self->{'SendmailModule::CMD'} = '/usr/lib/sendmail -i -f '; > $Self->{'LogModule::LogFile'} = '/usr/local/otrs/var/otrs.log'; > $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'AdminEmail'} = > 'o...@eckerd.edu'; $Self->{'FQDN'} = 'cgi.eckerd.edu'; > $Self->{'SecureMode'} = '1'; } 1; > > > > -- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr Solitudinem faciunt pacem appellant. (They make a wilderness and call it peace.) ---Tacitus, reporting the words of Calgalus
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