Is there any way to force a survey send? Anyway to increase the debugging level? Are any files created during the survey process and where do they go? What does a good survey trigger look like in otrs.log?
Walter R. Moore wrote: > I have *increased* Survey::SendPeriod: from 0 to 0.0001, but it is still > not triggering the survey send-out. > > Maurice James wrote: >> Set that number to that is smaller than 0. Use a number like .01 or .001. >> This should make a survey go out with every ticket that you close from now >> on. That number represents the number of days that should pass before the >> system send out a survey. If you enter 1 only 1 ticket survey will be sent >> out per day. If you enter a 2 one will be sent out every 2 days. The smaller >> the number the more frequent the survey. >> >> >> >> >> Enjoy over 900 retailers at: >> >> Shop To Earn >> >> -----Original Message----- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of >> Walter R. Moore >> Sent: Wednesday, July 29, 2009 2:02 PM >> To: User questions and discussions about OTRS. >> Subject: [otrs] Survey Module again >> >> >> I have been trying to get the Survey module to work without success. The >> package manager says it is correctly installed, and it appears in sysconfig, >> but closing a ticket in a queue with an associated survey never generates a >> survey. The "SendPeriod" is set to 0. >> >> No errors appear in any log so I am not sure how to debug this problem. >> I'd appreciate any advice. >> >> Versions (updated today, in fact): >> OTRS 2.4.2 >> Survey 1.1.7 >> >> # OTRS config file (automaticaly generated!) # VERSION:1.1 package >> Kernel::Config::Files::ZZZAuto; sub Load { >> my ($File, $Self) = @_; >> $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; >> $Self->{'Survey::NotificationSender'} = 'o...@eckerd.edu'; >> $Self->{'Survey::SendPeriod'} = '0'; >> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; >> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'o=eckerd college,c=us'; >> $Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.eckerd.edu'; >> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; >> $Self->{'SendmailModule::CMD'} = '/usr/lib/sendmail -i -f '; >> $Self->{'LogModule::LogFile'} = '/usr/local/otrs/var/otrs.log'; >> $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'AdminEmail'} = >> 'o...@eckerd.edu'; $Self->{'FQDN'} = 'cgi.eckerd.edu'; >> $Self->{'SecureMode'} = '1'; } 1; >> >> >> >> > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr Solitudinem faciunt pacem appellant. (They make a wilderness and call it peace.) ---Tacitus, reporting the words of Calgalus
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