Dear colleague
Could you please help me to configure otrs, I have a trainee who works on it
but she has difficulties on sending/receiving emails
Mentioned below the procedure of configuring:
She edited this file: /opt/otrs/.fetchmailrc
And type this line:
Poll DEEXVS03 protocol IMAP user
wincor-nixdorf/softwaresupport.ma/softwaresupport...@wincor-nixdorf.com
password YOURPASSWORD is otrs
After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and
edited the file: fetchmail by adding this line:
#fetch every 5 minutes emails via fetchmail
*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null
So normally OTRS/fetchmail should fetch the emails every 5 minutes from the
IMAP/Exchange postbox, but it doesn’t work.
Maybe it’s possible to change somewhere in the source code?
With kindest regards.
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
> Date: Fri, 19 Jun 2009 11:24:11 -0400
> From: james.b...@dornc.com
> To: otrs@otrs.org
> Subject: [otrs] hiding freetext field
>
> Hello all.
>
> I am running OTRS ITSM 1.2.3. I have created several freetext fields for
> special requirements not provided OOB. One of these fields is to be used by
> only a select few Agents. Can anyone help with how to hide that field from
> everyone who is not authorized to populate it?
>
> Best regards,
>
> Jim
> ITIL Process Manager
> NCDOR
> 919-715-4932
> james.b...@dornc.com
>
>
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