Hi again chaps, Has anyone actually got this working? I'm starting to think that this may be a limitation of OTRS.
If that is the case, can anyone suggest any alternative ways of looking at this issue? Ie is there a way of displaying the current number of locked/open tickets in the customer interface? Or is there a way to have a user with their own CustomerID(Unique) and a shared ID (Not unique) therefore the "company tickets" view will be populated with all the tickets? Any comments would be appreciated, this is the last thing I have to sort out beofre I deploy it... Thanks, David On Tue, Aug 4, 2009 at 4:28 PM, David Holder <david.hol...@gmail.com> wrote: > Hi, thanks for your reply. > > 1) should be already sorted, customers have access to their own tickets in > a specific queue > 2) I would like customers to view tickets that aren't assigned to them, ie > I want them to view everything in a queue, regardless of if the tickets > belong to them or not > > Thanks, > > David > > > > On Tue, Aug 4, 2009 at 3:43 PM, IT easyap <i...@easyap.com> wrote: > >> To have acccess from customer interface to watch tickets there are some >> requirements >> >> >> >> 1) the customer user should have access to the queues ( in your >> case to the queue IT Help Desk ) >> >> 2) the ticket must be assigned to the customer ( you can assign for >> email tickets using a rule in postmaster filter) >> >> >> ------------------------------ >> >> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >> Of *David Holder >> *Sent:* martes, 04 de agosto de 2009 13:32 >> *To:* User questions and discussions about OTRS. >> *Subject:* [otrs] Viewing all tickets via Customer Interface >> >> >> >> Hi all, >> >> I've almost got OTRS running exactly how I need to, due to many long >> nights and awesome support from the members of this mailing list. >> >> I just have one obstacle left before I can deploy this at my workplace. >> >> There is a requirement for everyone in the organisation I work for to be >> able to view ALL the tickets assigned to the IT Help Desk. This is mainly to >> demonstrate the current workload and where their request is in the queue. >> >> I have agents and customers logging in via LDAP. I've noticed that in the >> customer interface there are sections for "MyTickets" and "CompanyTickets". >> Is it possible to have "CompanyTickets" displaying all tickets in a >> particular queue? if so, can someone please tell me how I go about this? >> >> Thanks, >> >> David >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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