Hi, > I have a problem. When someone inserts a note, the owner doesnt > change. I cant find an option that changes the owner when writing a > note, any suggestions will be welcome.
IIRC this is the default behaviour. You have to manually change the owner if you want to. This makes sense as another agent can add a note for the owner of that ticket in case he has just talked to the customer, for example. I don´t know if there is an option to change this behaviour. Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
