Hi Alan, I think that it works as aspected. Note can be added by anyone (there is either a dedicated permission per user on a queue). To change ownership you should use http://xxx/otrs/index.pl?Action=*AgentTicketOwner*&TicketID=2974 ( a link in detail view of a ticket named "owner" [en/us])
HTH ciao. MV On Wed, Aug 19, 2009 at 5:33 PM, Alan Creed <rece...@msn.com> wrote: > > Hi all. > I have a problem. When someone inserts a note, the owner doesnt change. I > cant find an option that changes the owner when writing a note, any > suggestions will be welcome. > > Thanx!!!!!!!!!!!!!!!!!!!!!!!! > > > ------------------------------ > ¿Querías más espacio para tus correos? Hotmail te da espacio ILIMITADO. > ¡Disfrutá > del Nuevo > Hotmail!<http://www.microsoft.com/latam/windows/windowslive/products/hotmail.aspx> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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