Hi Markus,
how about this Kernel/Output/HTML/Standard/
AgentDashboardTicketGeneric.dtl would this work for you?
-> http://users.otrs.com/~me/misc/AgentDashboardTicketGeneric.dtl
-Martin
On 25.08.2009, at 09:22, m...@timocom.com wrote:
Hi,
I´m configuring my OTRS and I´m looking for a possibility to show
the "priority" color of echt ticket in the Dashboard.
Example:
A customer creates a ticket with Prio 3 then the ticket color in the
dashboard should be '#ffcccc'.
The second thing I want to get to work is, that if the ticket is
comming near the "dead time" of an SLA / Service that the Prio and
Color should be changed. Lets say the SLA is configured that the
solution time is 8 hours. So the color of the ticket should change
when the solution time is down to 4 hours and then when the time is
down to 2 hours.
Has someone a Script or a hint for me how to make these changes
happen?
Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
