Well, it was a good hint for me, how to make it as I want. Now the whole row is selected in the Prio color. Thx for your help ;)
Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Martin Edenhofer <m...@otrs.com>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: 25.08.2009 11:15
Subject: Re: [otrs] Dashboard priority color change / OTRS 2.4.3
Sent by: otrs-boun...@otrs.org
Hi Markus,
how about this Kernel/Output/HTML/Standard/
AgentDashboardTicketGeneric.dtl would this work for you?
-> http://users.otrs.com/~me/misc/AgentDashboardTicketGeneric.dtl
-Martin
On 25.08.2009, at 09:22, m...@timocom.com wrote:
> Hi,
>
> I´m configuring my OTRS and I´m looking for a possibility to show
> the "priority" color of echt ticket in the Dashboard.
> Example:
> A customer creates a ticket with Prio 3 then the ticket color in the
> dashboard should be '#ffcccc'.
>
> The second thing I want to get to work is, that if the ticket is
> comming near the "dead time" of an SLA / Service that the Prio and
> Color should be changed. Lets say the SLA is configured that the
> solution time is 8 hours. So the color of the ticket should change
> when the solution time is down to 4 hours and then when the time is
> down to 2 hours.
>
> Has someone a Script or a hint for me how to make these changes
> happen?
>
> Mit freundlichen Grüßen / Kind regards
> Markus Moj
> Technik
>
> TimoCom Soft- und Hardware GmbH
> In der Steele 2
> D-40599 Düsseldorf
> Tel: +49 211 88 26 80 14
> Fax: +49 211 88 26 70 14
> eMail: m...@timocom.com
> www.TimoCom.com
> Geschäftsführer: Jens Thiermann, Gunther Matzaitis
> Amtsgericht Düsseldorf, HRB 34489
>
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