Alan, In that case you can setup them as both. In Config.pm create a new customer auth block pointing to your agent auth database.
Thanks, Savitra Sirohi Nucsoft OSS labs http://www.osslabs.biz On 8/26/09, Alan McKay <alan.mc...@gmail.com> wrote: > On Tue, Aug 25, 2009 at 11:58 PM, savitra > sirohi<savitra.sir...@osslabs.biz> wrote: >> Alan, is there a reason you can't set them up as customer users? > > They'll have tickets assigned to them as well. Not as many as my IT > group, but there will eventually be tickets coming in from our > external customers, that will eventually get assigned to one of these > people. > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
