Hi, I can tell you that we have used for a while this module that is very interesting but unfortunally is not directly related to agent and ticket. Let me try to eplain this. After installation you are able to define projects and agent assigned to those with total hour per week/month (I don't remember well because then we have removed having not satisfied our manager that prefere to use an excel to trace this information), hour of holiday and so on. Than you could let mandatory compilation of time accounting to agent that they have to insert, at your decided time fragmentation, what they have done. At the end you can have a report by agent or by project.
Hope it was a "shorten full" description. MV On Tue, Sep 15, 2009 at 5:49 PM, Jon Williams <jon.william...@gmail.com>wrote: > I'm playing around with the new version of OTRS and just stumbled across > the time accounting module / feature. Is this fully functional yet? I > looked through the manual and didn't see any mention of how to use it. Is > there any documentation that references this? > > This is something we are very interested in. With our current version of > OTRS we are manually tabulating time per ticket for each technician. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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