Hi Rory apologies but I don't now think this error message about crontab.txt in
itself is a significant problem at this stage of the reinstall. There is a file
called "\bin\Cron4Win32.pl" which contains some empty paths in the 2.2.5
version presumably because the installer has not run, but as the Cron, Apache
and MySQL servers can be started and stopped anyway (notwithstanding the error
message) it seems not to be such a significant problem at this stage in terms
of the overall reinstall. Of course it might, as you rightly say, interfere
with the scheduling of tasks once the reinstall has been completed but I feel
that is a problem we can deal with later.
However, it has got me thinking about how many other paths in how many other
files might have to be updated because the 2.2.5 installer has not been run.
What seems to be more significant is the fact that the Apache server definitely
becomes inaccessible once the "Kernel" directory is of the OTRS root directory
is replaced.
So I have been testing specifically which directories within the Kernel
directory, when replaced, make the Apache Service inaccessible and unable to be
switched on and off from OTRS.
I have now established that the following directories within "Kernel", when
replaced by the 2.2.5 version, cause Apache to become inaccessible :
Kernel\System
Kernel\Modules
Kernel\cpan-lib
Question is - what changes do I need to make to which files within these
directories to be able to restart Apache?
Or do I simply go on testing every subdirectory and every file - that could go
on for ever!
Best
Lev
________________________________
From: Rory <rcler...@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Wednesday, 16 September, 2009 15:27:30
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine - error message
"can’t open crontab.txt "
Hi Lev,
I'm not quite sure exactly why you're having the issue. I guess its
because the config from the unix system is trying to use the crontab
(which is the unix way of scheduling tasks. The Cron service on your
windows system which OTRS installs is not quite the same thing).
I believe its the incoming mail service that uses the crontab
functionality, i.e. check the mail account for new mail every 2
minutes
Its probably also used by the generic agent too.
See if you can find where the crontab.txt file its looking for is. (I
don't use a cron service, I installed each component individually and
use the windows scheduler). It's probably under your "program
files\OTRS" program directory somewhere. Compare the config.pm's (and
maybe the default.pm's) from both the linux and windows machines
looking for entries relating to cron. See how they differ.
Try to make the linux config.pm fit the syntax of the windows config.pm.
I hope that helps,
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
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2009/9/16 Lev Davidovich <l.davidov...@yahoo.co.uk>:
> Hi I am getting this message on the Windows command prompt when I try to
> restart OTRS Services
>
>
>
> “can’t open directory crontab.txt No such file or directory”
>
>
>
> and Apache fails to start.
>
>
>
> Below are the steps I have taken to reinstall version 2.2.5 from our live
> Apache server to the latest Windows installation (2.4..4) on our Windows test
> machine.
>
>
>
> i) downloaded the latest version of the Windows
> installer of OTRS 2.4.4 - DONE
>
> ii) dropped the mysql database - DONE
>
> iii) loaded dumped database from live server – DONE
>
> iv) turned OTRS Services (Cron, Apache, MySQL) off - DONE
>
> v) cleaned the /otrs/otrs directory of 2.4.4 - DONE
>
> vi) replaced with 2.2.5 version of the same directory – DONE
>
> vii) copied Config.pm from the live server to Windows box –
> DONE.
>
> viii) added the following line toConfig.pm:
> $Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
>
> ix) also, on Config.pm, changed paths “$Self->{Home} =
> '/opt/otrs’” to “$Self->{Home} = 'C:/PROGRA~1/OTRS/OTRS';” and
> “$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';” to
> “$Self->{'LogModule::LogFile'} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';”
>
> x) try to turn OTRS Services back on – Error message comes
> up
>
> If I then drop the 2.2.5 live database, reload the 2.4.4 database, turn OTRS
> Services off, restore the original 2.4.4 otrs/otrs directory, there is then
> no problem turning OTRS Services back on and logging in to 2.4..4.
>
> Clearly there is something about the database import it doesn't like - any
> ideas?
>
> Thanks a million
>
> Lev
>
> P.S. I originally sent this request under the previous thread I was involved
> with but it hasn't appeared so I have sent it again under a slightly
> different thread title. My apologies therefore if this appears twice!!
>
>
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