Hi Lev, I manually installed OTRS on Windows Server 2003 about a month or maybe 2 ago. It was tricky (Mainly because I used IIS and not apache) but it works. So I'd recommend that you try the manual install first to get the same version running on your test machine. Ask whatever questions you need and you should be able to get the answers here.
Afshar's guide may not be much help to you as he uses Vista, IIS 7 and MS SQL. I would advise you read it tho as it might help you think of questions you need answered. First off, install Mysql on the test machine. Try to get the same version as the live server. Second install active state perl (there's also a program called Strawberry Perl which might work) I think I used active state perl. Third install Apache, again, same version as your live server. You'll need apache to recognise the perl interpreter so look up how to add a perl module to your apache config. This will probably be on both the activestate website and the apache website. Thirdly extract the otrs-2.2.5.tar.gz into the htdocs folder of your apache folder. Try navigating to the setup file, I think its the /bin/cgi-bin/index.pl file I had to add a bunch of extra stuff for Perl from CPAN to get it running so don't be worried when it doesn't run properly at first. (when you've installed activestate perl and the install directory is in your path just type ppm at the command line) . . . Just reading Michiel mail. His approach may be better by using the installer and then changing the DB and OTRS distributed files. You will have different versions of apache and mysql is the only difference. Let us know how you get on. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/9 Lev Davidovich <l.davidov...@yahoo.co.uk>: > Thanks Michael. I am inclined to go down the VMWare route that both you and > Rory and others suggest but I am not having much luck convincing the > decision makers here! > > The consensus seems to be that it is OK as a long term project but that in > the short term what we need is a quick database dump followed by import into > a copy of OTRS running on Windows. > > Just to be clear about what you are saying - > > are you saying it is no longer possible to download versions of OTRS > earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC > installers that it is no longer possible to download? > > Where can I find an automatic installer for version 2.3 x? > > I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and > install it manually (using the instructions that Afshar Mohebbi has posted ) > - is that correct? > > Thank you > ________________________________ > From: Michiel Beijen <m...@otrs.org> > To: User questions and discussions about OTRS. <otrs@otrs.org> > Sent: Wednesday, 9 September, 2009 10:36:46 > Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine > > Hi Lev, > > Due to licensing issues there are no longer old Windows installers > earlier than 2.3.x available for download. > > Afshar Mohebbi has posted instructions for setting up OTRS on Windows; > http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html > (but this is with Microsoft SQL Server, you should just install MySQL > instead) > > I guess it would be good to also have instructions for manual > installation on Windows... > > Depending on your situation you could also install VMWare on your XP > workstation with linux, just as on your server. Then you would have a > real test environment; which you can also use to test out upgrades or > so. > VMWare Server is available at no charge. VMWare workstation costs a > little more but has lots of good features. > Myself, I use VMWare server ;-) > > Regards, > > Michiel. > > On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovich<l.davidov...@yahoo.co.uk> > wrote: >> Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is >> the >> version we have on the live server. >> >> The automatic installer on the following page >> >> http://www.otrs.org/download/ >> >> is only for the latest version. >> >> Is there an automatic installer I can find for installing 2.2 on Windows? >> >> Rory was kind enough to point out the following page with downloads of >> earlier versions >> >> ftp://ftp.otrs.org/pub/otrs/ >> >> but downloading 2.2.5 from here would require a manual install on Windows. >> >> I can't seem to find instructions to manually install version 2.2 on >> Windows. >> >> I have, however, found instructions to manually install version 1.3 on >> Windows on the following page. >> >> http://doc.otrs.org/1.3/en/html/install-win32.html >> >> Is there a page with similar instructions for version 2.2 or will the >> instructions for 1.3 be able to do the job for me? >> >> Thanks for your help >> >> Lev >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! 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