Thanks Martin, This works now.
Thanks for your help Rosanna -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: 27 September 2009 12:46 To: User questions and discussions about OTRS. Subject: Re: [otrs] Product News/OTRS News Hi Rosanna, yes, "Core::WebUserAgent" is the right setting for http/proxy settings to fetching "Product News" and "OTRS News". It seems that otrs.org was not reachable well on 2009-09-23, so maybe it was a problem which was not related to your setup. ;) -Martin On 23.09.2009, at 14:30, Marretta, Rosanna wrote: > In response to the below it is now telling me that proxy > authentication is required. > > I have entered the proxy with username and password in the > Core::Package and Core::WebUserAgent. > > Where else do I need to set the proxy? > > Thanks > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf > Of Marretta, Rosanna > Sent: 23 September 2009 11:31 > To: User questions and discussions about OTRS. > Subject: [otrs] Product News/OTRS News > > Hi, > > I am unable to find anything on how to get the Product News and OTRS > news working, I'm receiving the below error: > > Can't connect to: http://otrs.org/product.xml (500 Can't connect to > otrs.org:80 (connect: Network is unreachable)) > > I am using OTRS 2.4.4 on linux Suse. > > Can anybody please tell me what I have to do to get this working? > > Thanks > > Rosanna > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
