Hi,
I am running OTRS on my Ubuntu 8.04 machine, here's what I did (I get
my updates every 5 minutes):
Open a terminal (alt+f2, type: xterm)
type: sudo su (enter your password)
type: crontab -e (it should pull up a commandline text editor (nano in
my case))
assuming you installed it in /opt, enter the following:
---begin cut ---
*/5 * * * * /opt/otrs/bin/PostMasterMailbox.pl
--- end cut ---
to save it, press ctrl+O
to exit from nano ctrl+x
Hope that helps
Prince Chavez
Customer Relations Manager
Tonerboss.com
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Marco Vannini wrote:
on rh like system you should start otrs service
chkconfig --level 2345 otrs on
to start it
service otrs start
This will put in your crontab postmastermailbox.pl
MV
ubuntu should have something like this.
On Thu, Oct 1, 2009 at 7:26 PM, Matt
Veilleux <matt.veill...@rsu34.org>
wrote:
Hi,
I am a both a linux and OTRS newbie so bear with me please.
I have installed OTRS on Ubuntu and have begun configuring things. I
have
entered pop3 accounts for each queue for users to submit tickets too,
only
problem is I cannot figure out how to get OTRS to check the pop3
accounts
automatically. From the postmaster mail account portion of the admin
area I can
click run now on each and the emails appear in the proper queue so I
know they
are configured correctly. I have read I need to set up a cron job to do
this
automatically but am lost. Any help or guidance on what to edit in the
cron
file would be greatly appreciated, thanks.
Matt
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