Yeah, stupid question -- and it is moot anyway... I seem to have gotten a bit further.
In my apache error log I see: [error] Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/perl5/5.8.8/CGI.pm line 205.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 40.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 40.\nCompilation failed in require at (eval 2) line 1.\n [Sun Oct 11 18:40:57 2009] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server mydomain.com.com:0, exiting... I am pinning this down to an issue in /opt/otrs/scripts/apache2-perl-startup.pl Anyone have otrs running with apache 2 that could share their /opt/otrs/scripts/apache2-perl-startup.pl ? or help with the error above? Thanks, John ________________________________ From: Frank <prodi...@gmail.com> To: User questions and discussions about OTRS. <otrs@otrs.org> Sent: Mon, October 12, 2009 2:16:27 AM Subject: Re: [otrs] Install issues... No. If I'm right, all OTRS scripts are written in Perl. On 10/10/09, john espiro <john_esp...@yahoo.com> wrote: > Hi Rory: > > suexec_log says: > [2009-10-10 04:27:14]: file is writable by others: > (/opt/otrs/bin/cgi-bin/installer.pl) > > When I change installer.pl to 755 (from 775), I then get: > > [2009-10-10 04:27:27]: uid: (500/webadmin) gid: (500/500) cmd: installer.pl > [2009-10-10 04:27:27]: target uid/gid (500/500) mismatch with directory > (545/500) or program (545/500) > > There are no errors in the apache error log. > > When I ran httpd -l, I got: > Compiled in modules: > core.c > prefork.c > http_core.c > mod_so.c > > > But mod_perl is installed. > > I will keep looking... and I wonder if it's possible to run OTRS without > mod_perl > > > > > ________________________________ > From: Rory <rcler...@gmail.com> > To: User questions and discussions about OTRS. <otrs@otrs.org> > Sent: Fri, October 9, 2009 6:14:06 PM > Subject: Re: [otrs] Install issues... > > What does the apache log say? > Its probably in the /var/log/ directory. > Have you configured apache to be able to use perl files? (I think you > need the mod_perl module set up > http://perl.apache.org/docs/2.0/user/index.html ) > > Rory > > -- > Support my 365 Challenge in aid of the Irish Cancer Society > > www.365challenge.ie > > > > 2009/10/9 john espiro <john_esp...@yahoo.com>: >> Hello all... >> >> I have been hoping I wouldnt have to post here, but alas, after a wek, I >> feel I must. I am stuck... Here's my situation: >> >> - CentOS 4 >> - Apache/2.0.52 >> - Perl: v5.8.8 >> - Installed OTRS: otrs-2.4.4-01.noarch.rpm >> - Created the OTS user, and the database manually following the >> directions >> in the Database readme. >> >> I verified that all of my perl mods are installed (even the optional >> ones). >> I ran the set perms script. >> >> When I go to my web server's installer.pl, I get the following error: >> >> Internal Server Error >> >> The server encountered an internal error or misconfiguration and was >> unable >> to complete your request. >> >> Please contact the server administrator, r...@localhost and inform them of >> the time the error occurred, and anything you might have done that may >> have >> caused the error. >> >> More information about this error may be available in the server error >> log. >> >> When I go to /otrs/index.pl, I get the same thing. >> >> >> >> What can I do to start troubleshooting this? >> >> Thanks, >> John >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! 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