Excelent Jeremy,
I did not ask this one but with your answer I learned something :D
Thanks.
Ser.
Zentrum
Jeremy Revitch escribió:
I just figured this one out the other day…
Config Options: Ticket -> Frontend::Agent::Ticket::ViewClose
In the Ticket::Frontend::AgentTicketClose###ArticleTypes: section for
the Key “note-external” change the content value to “1”
Hope that helps!
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On
Behalf Of *supp...@sjobeck.com
*Sent:* Tuesday, October 13, 2009 12:51 PM
*To:* otrs@otrs.org
*Subject:* [otrs] how to show "note-external" in drop-down control on
close ticket screen
Hey all,
Hope you are all healthy, wealthy, wise.
I am going to feel really bad here posting this since I just know that
this has been asked before, but here goes.
How does a sysadmin allow the "note-external" option to be shown on
the "close ticket" screen? Ours only allows the agent to leave a
"note-internal" as they close a ticket.
Great stuff, guys, Thanks so much! Keep up the great work. Keep this
list cranking!
Namaste,
Jason Sjöbeck
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Área de Calidad Zentrum
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